Privacy Policy

Overview

This Privacy Policy explains how PushpaClub (“we,” “us,” “our”) collects, uses, shares, stores, and protects your personal data when you use https://pushpaclub.com and our related services. By using our website or app, you agree to this Privacy Policy and you consent to the collection and use of your data as described here. If you do not agree, please do not use the Service.

Who This Policy Applies To

This Policy applies to everyone who visits or uses the Platform, whether you are browsing, creating an account, placing bets, or contacting support. It covers data you give us during sign-up or verification, data created when you use the Platform like gameplay, transactions, and logs, data we collect with cookies and analytics tools, data we may receive from trusted third parties where allowed, and data from any offline or support interactions. We may change this Policy from time to time. When we update it, we will post the new version here. If you keep using the Platform after an update, it means you accept the changes.

Legal Context & Responsibility

Laws about online gaming, betting, and privacy are different in each place. You are responsible for making sure your use of our Platform is legal where you live. In India, the Digital Personal Data Protection Act, 2023 (also called DPDP or DPDPA) may apply to digital personal data. There may also be rules that seek to regulate online gaming and prize-based competitions in 2025. This Privacy Policy does not replace any law or regulation. It is meant to work alongside the rules that apply to you. Always check official sources in your region.

Information We Collect

We collect information that helps us run the service and keep it safe. This includes your registration and identity details, such as name, email, phone number, date of birth, and, when needed, KYC documents like PAN, Aadhaar, passport, or driver’s license. We collect account information such as your username and security settings, and we store passwords in hashed form. We collect payment and transaction details for deposits and withdrawals, including the method used (for example, bank account, UPI, or wallet), currency, amounts, and timestamps. We record how you use the Platform, including game records, wins and losses, betting activity, and session logs. We collect technical data like IP address, browser and device type, operating system, device identifiers, and screen size. We use cookies and similar tools to understand how you move through the site and which features you use. We keep copies of your messages and support requests. Where the law allows, we may receive information from third-party partners, such as identity verification and anti-fraud services. We aim to collect only what we need to deliver our services.

How We Use Your Data

We use your data to run and improve the Platform. We manage accounts, process bets, handle deposits and withdrawals, calculate results, pay out winnings, and balance transactions. We verify age and identity, complete KYC and AML checks, confirm eligibility, and prevent fraud and abuse. We improve our features by looking at how the Platform is used and by fixing problems. We send service messages, alerts, updates, and, if you agree, marketing. We also use data to meet legal duties, respond to regulators or courts, handle audits, resolve disputes, and keep business records. When the law requires processing, such as for KYC, AML, or data protection, we rely on that legal basis. For marketing, we will ask for your consent where required.

Cookies & Analytics

We use cookies, web beacons, local storage, and similar tools to remember your settings and to learn how you use the Platform. We may use analytics services to measure traffic and performance and to improve the experience. You can manage cookies in your browser. If you block some cookies, parts of the Platform may not work as expected. We may use aggregated or de-identified information for reports and trends without revealing who you are.

Sharing Your Data

We share personal data with trusted companies that help us deliver the service, such as payment processors, identity and compliance partners, hosting and security providers, and customer support tools. These partners must protect your data and can use it only to provide their services to us. We share data when the law requires it or to protect our rights, including with regulators, law enforcement, or courts. We may share information with auditors and legal advisors for compliance and dispute matters. We may share aggregated or anonymized data that does not identify you. If we are involved in a merger, acquisition, reorganization, or sale of assets, your data may be transferred under this Policy and applicable laws. We do not sell or rent your personal data to third parties for their own marketing without your clear consent.

Data Retention

We keep personal data only as long as needed for the purposes in this Policy, including keeping transaction records, meeting legal and regulatory requirements, and handling disputes. When data is no longer needed, we will delete it or anonymize it unless the law says we must keep it longer. You can ask us to delete your data or to receive a copy in a common format, where the law allows. Some records, such as KYC documents and transaction logs, may have to be kept for a minimum time by law.

Data Security

We use reasonable security measures to protect your data. We use encryption in transit, encryption at rest where feasible, strong access controls, secure servers, firewalls, monitoring, and regular security reviews. We train staff and require confidentiality. Still, no method of storage or transmission is fully secure, and we cannot promise absolute security.

Your Rights

Depending on where you live, you may have rights over your data. You may be able to access your data, correct it, delete it, restrict or object to some processing, get a copy you can take elsewhere, and withdraw consent for marketing. You can also contact your local data protection authority to make a complaint. To use these rights, contact us using the details below. We may ask you to verify your identity before we act on a request. We may deny requests that conflict with the law, with fraud prevention, or with record-keeping rules.

Age Restrictions

Our Platform is for users who meet the legal age in their location, usually 18 or older. We do not knowingly collect data from anyone under the allowed age. If we learn that we collected data from a minor, we will delete it. Do not share your account with a minor.

International Data Transfers

Your data may be stored or processed in countries other than your own, depending on where our service providers are located. When data is moved across borders, we will use safeguards required by law, such as standard contractual clauses and strong security practices.

Links to Other Sites

The Platform may link to other websites or services. We do not control how those sites collect or use data. Please read their privacy policies before you share any information with them.

Policy Updates

We may update this Privacy Policy to reflect legal, technical, or business changes. If a change is important, we will let you know on the Platform or by email. The updated Policy takes effect when it is posted.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact PushpaClub at [email protected] or call +84-113621785. Please include your name, contact details, and your registered user ID so we can help you faster. If you prefer, you can write to us at your registered address.

Legal Notes

This Privacy Policy is not legal advice. Your use of the Platform is also governed by our Terms of Use and other policies. Some regions may have stricter rules, such as the DPDP Act in India or the GDPR in the European Union. If this Policy ever conflicts with the law that applies to you, the law will control.